Thank you for choosing Connect and Collabs. We are committed to delivering high-quality services and ensuring your satisfaction. If you are not completely satisfied, please review our policy below.

1. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis, depending on the service agreement.

To qualify, you must submit a refund request within 7 days of service delivery (unless otherwise stated in your contract).

Non-refundable services include:

Completed work (if deliverables were accepted).

Customized or bespoke services (once work has begun).

Services explicitly marked "non-refundable" in your agreement.

2. Refund Process

Submit a request via connectandcollabs@gmail.com with:

Your order number.

A detailed reason for the refund request.

We will review and respond within 5 business days.

Approved refunds will be processed within 15 business days and credited to your original payment method within 10 additional days (timing depends on your bank/payment provider).

3. Partial Refunds

If only part of the service is disputed, a partial refund may be issued based on work completed.

4. Service Cancellation

If you cancel before work begins, you may qualify for a full refund.

If work is in progress, fees for completed portions are non-refundable.

5. Disputes & Resolution

If unsatisfied with our resolution, you may escalate concerns via email for further review.

6. Contact Us

For questions, email connectandcollabs@gmail.com.